Customer Service

Shipping & Delivery
All orders qualify for FREE shipping. We ship (where possible) using the united stated post office first class shipping method.
Privacy & Security
We take your privacy and payment security seriously. To review our updated privacy policy page CLICK HERE.
Returns & Exhcnages
If the item was not purchased directly from Minxny.com please contact the origional retailer.

RETURNS: We allow up to 14 business days after receiving your package to qualify for a refund for returned items, and we allow up to 14 days after receiving your package to qualify for store credit for returned items. To ensure that you will receive either a refund or store credit for your return, you will need to contact our customer service department within the above mentioned time frame.  Unless a return is the result of an error on our behalf, the customer is responsible for the cost of return shipping. Before sending any item to be returned or exchanged you will need to contact our customer service department for a Return Merchandise Authorization. Any item shipped/returned back to us without a Return Merchandise Authorization will not be accepted. When sending your return, please include the Return Slip found at the bottom of your packing slip; or if you no longer have it, include a note with your name, email, order #, and reason for the return. Please save your tracking number when shipping your return to us, as we cannot issue refunds on any returns that are lost by the post office or do not make it to us for any other reason. We will process your return and notify you via email within 3-5 business days of receiving it. 

EXCHANGES: We allow up to 14 days to qualify for an exchange. Due to fluctuating inventory quantities, seasonal items, and differing item prices and shipping charges, we honor requests for exchanges by issuing store credit for the cost of the original item purchased, which can then be applied toward purchasing the item you'd like to order in exchange. All products must be returned in unworn, unwashed, and unaltered condition. To exchange an item, pleasefirst contact our customer service department. We will notify you via email as soon as we have received your returned package and your store credit has been applied to your account. Please save your tracking number, as we cannot issue store credit for any items that are lost in the mail or do not make it to us for any other reason.  

GIFT EXCHANGES: If you are the recipient of a gift that you would like to exchange, please see our Exchange Policy above for guidelines and instructions regarding exchanges. However, when shipping a gift back to us, please include a note with the order # (if you have it), the name and email address of the purchaser, and your name and email address. After shipping your package, please create an account on our website, www.minxny.com, as this is where we will issue your store credit once we receive your package. 

OUR ADDRESS
MinxNY, 3 West 35th Street 5th Floor, New York, NY 10001

OFFICE HOURS
Monday – Friday 9am to 5pm EST
Our office is closed on weekends and holidays.

Ordering
Depending on certain issuing banks, some customer credit card payments may take up to 5 days to settle successfully. Orders that have a payment pending status will be held until the payment has been received in full. If this situation occurs, you will be notified within 1 business day of placing your order. Please be advised that unsettled payments may affect shipping/delivery times. *Please call our customer service department at 718-517-9100 ext 806 or email sales@minxny.com for issues regarding order payments. After placing your order, you will receive an Order Confirmation email. Please make sure everything in your order is correct. If you have any questions about the items or delivery times, you can email our Retail Order Department at sales@minxny.com. Please have your Order Number ready.

In general, please allow 1-2 business days for processing. When your order ships out, you will receive a Shipping Confirmation email and following that, an email with the tracking number from the designated shippers: USPS, FedEx or UPS. If you prefer to talk to someone directly about our products, have a preferred method of shipping, or have questions about your order, please call us at 718-517-9100 9 AM to 5 PM EST Monday - Friday
Viewing Orders
Registered customers are able to view past order details by logging into our website. Please note although you may view all of your orders online if you need to make a change to any current order (prior to it being shipped) you will need to contact our customer service department.
Updating Account Information
Registered customers can update their information such as billing, shipping address as well as email address by logging into our website. Please note no payment information is stored on our servers.